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升职记 | 酒店前台最常用基础英文汇总,你get了么?

游我同行2021-08-30 09:01:26

词汇 Vocabulary


前台

Reception/Front Desk

预订处

Reservation

经理

Manager

主管

Director

大堂副理

Assistant Manager

宾客关系主任GRO

Guest Relation Officer

总台接待员

Receptionist

话务员/接线员

Operator

行李员

Bellboy

服务员

Waiter/ Waitress

楼层服务员

Chambermaid/ Floor Attendant

大堂

Lobby

卫生间

base Room / Washroom   /Restroom

表格

Form

登记

Registration /Register /Check-In

接待

Receive

登记单

Registration Form

性别

Gender

到达日期

Date of Arrival / Arrival Date

离店日期

Date of Departure / Departure Date

公司名称

Company Name

职业

Occupation

有效期限

Date of Validity

入境口岸

Entry Port

拟住天数

Length of Stay

加床

Extra Bed / Rollaway Bed

延长退房/继住

Extension of Stay

换房

Room Change/ Change Room

预订单

Reservation Record

预订记录

Reservation Record

等候名单

Waiting List

到达/到客名单

Arrival List

抵店时间/日期

Arrival Time / Date

离店时间/日期

Departure Time/ Date

预计抵达时间/E.T.A

Estimated Time of Arrival

预计离达时间/E.T.D

Estimated Time of Departure

欢迎卡

Welcome Card

住房率/出租率

Occupancy Rate

超额预订

Overbook

每日客情预报表

Rooms Forecast Daily Report

客史档案

Guest History

金卡会员

Gold Club Member

用正楷书写

In Block Letters / In Print / In Capital  Letters

出生日期

Date of Birth

详细家庭地址

Full Home Address

入境签证号

Entry Permit Number

旺季

High Season

淡季

Low Season

空房/VAC

Vacant Room 

待修房/OOO

Out of Order

住客房/OCC

Occupied Room

酒店自用房/HU

Hotel Use

重锁房/DL

Double Locked

脏房/走客房 VD

Vacant Dirty

请勿打扰/DND

Do Not Disturb

贵宾/VIP

Very Important Person

外宿/OOT

Out of Town

入住/C /I

Check in

退房/C /O

Check Out

有预未订入住

No-Show

散客

Walk In Guest

团体预订

Group Reservation

等候排房名单

Waiting List

接机服务

Pick-Up Service / Limousine Service

行李

Baggage / Luggage

行李寄存

Leave/ Deposit/ Store /Check Baggage

雨伞

Umbrella

叫早服务

Morning Call

贵重物品

Valuables

易碎物品

Fragile Objects

手提箱/衣箱

Suitcase

身份证

I.D Card / Identity Card

护照

Passport

签证

Visa

入境签证

Entry Visa

出入境管理

Entry and Exit Control

团体签证

Group Visa

回乡证

Return Home Card

台胞证

Taiwan Compatriots Card

居留证

Residence Permit

国籍

Nationality

填写

Fill in

签名

Signature

全称

Full Name

Surname

First Name

曾用名

Former Name

闭路电视

Closed Circuit Television

卫星电视

Satellite Television

音响/高保真

Hi-Fi - High Fidelity

旅行社

Travel Service / Travel Agency

导游

Tour Guide

海外领队

Overseas Escort

旅行团(队)领队

Tour Director/ Leader

团队分房名单

Rooming List

外国零散客人F.IT.

Foreign Independent Traveler

长住客人

Long Stay Guest

常客

Regular Guest / Familiar Guest /  Frequent Guest

回头客

Repeat Guest

旅行团

Tour Group

口讯

Message

投诉

Complaint / Complain

处理投诉

Handle / Settle Complaint

道歉

Apology / Apologize

标准价/原价/门市价/

散客价   Rack Rate

团队价

Group Rate

优惠价

Commercial Rate

合同价

Contract Rate

折扣价

Discount Rate

取消

Cancellation / Cancel

确认

Confirmation / Confirm

确认预订

Confirmed Reservation / Booking

保证预订

Guaranteed Booking

更改

Change

延长

Extension /Extent / Prolong

延迟

Delay

票券

Voucher / Ticket / Coupon

自助早餐(券)

Buffet Breakfast(Voucher)

自助晚餐(券)

Buffet Dinner(Voucher)

中式点心

Chinese Refreshment

套房

Suite

标准房

Standard Room

单人房

Single Room / Single

双人房

Double Room / Double

带淋浴的双人房

Twin Beds with Shower

商务套房

Business Suite

豪华套房

Deluxe Suite

总统套房

Presidential Suite

客房设施

Room Facilities

单人床

Twin-Size Bed

双人床

Double-Size Bed

大号双人床

Queen-Size Bed

特大号双人床

King-Size Bed

加床

Extra Bed / Rollaway Bed / Foldaway Bed

空调

Air-Conditioner

中央空调系统

Central Air Conditioning System

温度调节器

Temperature Adjuster

宽敞

Spacious

舒适

Comfortable / Cozy

保险箱

Safe Box

小酒吧/小冰箱

Mini-Bar

洗衣服务

Laundry Service

快洗

Express Laundry Service

普通洗

Ordinary/ Normal Laundry Service

传真机

Fax Machine / Facsimile Machine

彩色打印机

Color Printer

激光打印机

Laser Printer

电脑

Computer

扫描仪

Scanner

录相机

Video Recorder

投影仪

Overhead Projector

幻灯机

Slide Projector

碎纸机

Paper Scraper

传真首页

Cover Sheet

圆珠笔

Ballpoint Pen

日历

Calendar

白板笔

Marker

笔记本

Notebook

信纸

Writing Paper

信封

Envelope

邮票

Stamp

邮政编码

Zip Code

报纸

Newspaper

杂志

Magazine

快递服务

Express Mail Service

文件夹(夹子)

Clip

文件夹(合页)

Folder

文件夹(垫板/写字板)

Clipboard / Arch board

扣钉文件夹

Fastener Binder

文件袋

File / File Bag / Clear Bag

尺子

Ruler

小刀

Knife

剪刀

Scissors

橡皮擦

Eraser

回形针

Paper Clips

大头针

Pin

胶水

Glue

印台

Stamp Pad

打孔器

Punch / Paper Punch

计算器

Calculator

电脑

Computer

显示器

Video Monitor

键盘

Key Board

鼠标

Mouse

电话机

Telephone Set

电话号码

Telephone Number

外线电话

Outside Call

内线电话

House Call

分机

Extension

电话号码薄/电话索引

Telephone Directory

国内长途直拔电话DDD

Domestic Direct Dialing

国际长途直拔电话IDD

International Direct Dialing

打长途电话

Make A Long Distance Call

市内/本地电话

Local Call

IP电话

I.P. Call

国际长途电话

International Call

转接电话

Transfer Call

紧急电话/加急电话

Urgent Call

无人接听

No Answer

国家/地区代码

Country Code / Region Code

地区代码

Area Code

电话号簿

Telephone Directory

电话黄页

Yellow Pages

占线

Engaged/Busy

服务费

Service Charge 

八折

Twenty Percent Discount

手机/移动电话

Mobile

充电器

Charger  

沙发

Sofa

椅子

Chair

商务洽谈室

Business   Meeting Room

书架

Bookshelf

委托代办服务

Miscellaneous Service For The Guest

代印名片

Namecard-Printing Service

地图

Map

烟灰缸

Ashtray

垃圾筒

Trash Bin / Waste Basket

插座

Socket

插头

Plug/Adapter

鲜花店

Flower Shop

鲜花

Fresh Flower

花蓝

Floral Basket/A Basket Of Flowers

盆景

Miniature

航班号码

Flight Number

时刻表

Timetable

不定期机票

Open Ticket

直达航班

Direct Flight

包机

Charter Flight

正常/定期航班

Regular Flight

免费托运行李重量

Free Baggage Allowance

头等舱

First Class

商务舱

Business Class

经济舱

Economy Class

单程机票

Single Ticket/One Way Ticket

双程机票

Return Ticket/Round Trip Ticket

确认/再确认

Confirm/Reconfirm

旅程/行程

Journey/Trip

纪念品

Souvenir

手推车

Trolley/Cart

走廊

Corridor/Passage/Passageway

邮件

Mail

分发

Delivery/Distribute

包裹

Parcel/Package

方便/便利

Convenience/Convenient

不便/麻烦

Inconvenience/Inconvenient

通知

Inform

提醒

Remind

赠偿

Compensation/Indemnity

损坏/损毁

Damage


语句 Sentence


01

预订 reservations

1、Good evening, XX Hotel, Reception, how may I help you? / What can Ido for you?

晚上好,XX酒店,总台,需要帮忙吗?


2、What kind of room would you like to book?

您要什么样的房间呢?


3、We have single rooms ,double rooms, business, deluxe suites and a presidential suite.

我们有单人房、双人房、商务套房、豪华套房和总统套房。


4、What kind of room do you want? And for when?

您想订什么房间?什么时候要?


5、Forwhat dates, please?

什么日期的?


6、Wait a moment, please. Let me check the recent reservations.

请稍等一下,让我查一下最近的订房情况。


7、Just amoment, please. Let me check and see if there is a room available?

请稍等,我查一下是否有空房?


8、Yes, we do have a single room for tomorrow.

我们明天有单人房。


9、I′m sorry, but we′refully booked for single rooms. Would you like to have a double room?

很抱歉,单人房全部预订出去了。双人房可以吗?


10、I′m sorry, but the hotel is full on that date.

很抱歉,但那天,酒店客满。



11、It′s…yuan per room per night, with breakfast.

一个晚上是...元,包含早餐。


12、We offer…percent discount for a group reservation, sir.

先生,我们对团体预订提供…折优惠。


13、This is the best price we can offer,because the company doesn’t make a contract/anagreement with us.

该公司未跟我店签约,这是我们能提供的最低折扣。


14、Ingeneral, we offer the walk-in guest a 20% discount. But the 40% discount can be considered if you want more than ten rooms.

一般散客只打八折,如果您需要十间以上,我们会考虑提供六折优惠。


15、Is it too expensive for you? How about you check in now, then I’ll speak to my manager and try to give a better price.

是否标准不够,这样好吗?您先住下来,我马上请示经理,争取给您更优惠的价格。




02

订金/押金 deposit

16、could you ask your company/host unit topay/remit the deposit to us ahead of your arrival, if they will cover your expenses?

如果您的费用由公司/接待单位帮您付,能否请他们预交押金?


17、please pay…yuan in advance.

请预付…元。


18、please remit us 30% of the total amount and confirm your reservation before you arrive.

请汇款总房价的30%,并在您到达前确认一下订房。


19、please pay the deposit over there first.

请您先到那边付一下订金。


20、There is not any discount for service charge.

服务费恕不打折。


21、Could you give me your name and telephone number, please?/ Could you tell me your friend’s name?

请问您贵姓?电话号码是…?请问您朋友的名字?


22、Who is the reservation for, madam?

女士,给哪位预订的?


23、How do you spell it, sir?

怎么拼写?


24、Could you tell me the flight number,please?

请问航班号是…


25、Please tell your friend to check in before six tomorrow evening.

请通知您的朋友在明晚6点前登记住店。



26、you can make a room reservation by correspondence, telephone, fax, or email. We’ll reply according to the situation.

您可以写信,或通过电话、传真、电子邮件预订房间,我们会根据情况给予答复。


27、For further information, please call the sales department, the tel.is …

详情,请与销售部联络,电话是… …


28、We have taken a note /notice of that.Please confirm the specific date by telephone,fax or email the day before youarrive.

我们已为您做好记录,请您在到来的前一天打电话、发传真或电子邮件通知我们确认一下具体时间。


29、Thank you for calling, Mr. Smith.Good-bye. We look forward to having you with us soon. Smith

先生,谢谢您的电话。希望早日见到您。




03

登记入住  Work in

30、Do you have any reservations, sir?/Have you made a reservation?

请问您有预订吗?


31、Have you got the confirmation of your reservation?

您有订房确认函吗?


32、Who made it for you? The…(company name) or some other unit?

请问谁帮您订房的?是…(公司名称)还是其他单位?


33、May I have your name?

可以知道一下您的名字吗?


34、What kind of rooms would you like?Single or double?

先生,请问您要什么房?单人房还是双人房?


35、How long will you be with us?/How long are you going to stay here?

您打算住多久?



04

介绍房间  About the Rooms

36、We have different types of rooms: singles, doubles and suites. And they vary in rates:…yuan and …yuan for a single room,…

我们有不同种类的房间:单人房、双人房、套房,价格是多种的,单人房:…元、…元,…  


37、The facilities in all rooms are the same.

每个房间里的设备都是一样的。


38、There is closed circuit television and a hi-fi system in the room.

房间里有闭路电视和音响。


39、I think they are equally elegant and comfortable.

我觉得它们都很雅观、舒适。


40、Your room is facing the garden / street/…and it is lovely.

您的房间面向庭院/闹市/…,景色很不错的。



05

推荐其他房间  Recommendations

41、Sorry,sir. All double rooms are occupied. How about having a suite?

对不起,先生,双人房满了,套间怎么样?


42、Sorry,all our rooms fully occupied.

对不起,所有的房间都客满了。


43、Sorry,most of the rooms are occupied.Now, we only have some suites. A suite include sitting-room , a bed-room(withtwo beds) and a bathroom. The rate is…yuan.How about taking a suite for tonight?

很抱歉,大部分房间都客满了,现在只有套房。套房包括客厅、卧室(双床)和浴室,房价是……元,先住一个晚上,好吗?


44、Would you please take a double room for tonight?

今天晚上您先住一间双人房,好吗?


45、Sorry,since most of the rooms are occupied at the moment, we can only give you two rooms on different floors. Will that be all right?

对不起,因为大多数房间都客满了,我们只能给您两间不同楼层的房间,可以吗?


46、A guest will check out at 3:00 this afternoon. We can give you that single room if you don’t mind waiting. 

一位客人下午3点离店,如果您不介意多等候,我们将为您安排那间单人房。


47、Don’t worry,sir. There are some other hotels around here and the nearest one is the …Hotel.

别担心,先生,这里附近还有别的酒店……酒店是最近的一间。


48、You may come here again tomorrow morning if you want to make a change.

您要换房的话,明天早上再来办理,好吗?



06

办理入住  Check-in

49、May I have a look at your passport, sir?Would you show me your passport, please?Have you got any identification, madam?

请出示一下您的护照/证件,好吗?


50、Would you please show me your valid identity certificate? Thank you.

请出示一下您的有效身份证明,好吗,谢谢!


51、Would you please fill in this form?Would you mind filling in the registration form,madam?

麻烦您填写一下这张表/登记表,好吗?


52、Excuseme, what′s your latest entry port and date?

请问,您最近一次的入境口岸和日期是…?


53、Excuseme, where is the date of expiration on your passport?

请问,您签证盖章在护照的哪一页?


54、please fill in your passport number.

请填上您的护照号码。



55、Have you got a group visa, sir? May I make a copy of it?

您有团体签证吗?我复印一份,可以吗?


56、Would you sign here, please?

麻烦您在这签一下名。


57、How are you going to pay, in cash or by credit card? / How would you like to pay?

请问您打算如何付款,用现金还是信用卡?


58、Please pay when you check out.

请您退房时结帐。


59、Mr.Smith, your room number is 907, and here is your room key.

Smith先生,您的房间是907,这是钥匙。


60、your room is 1006. This is your welcome card. It will be more convenient and enjoyable for you to use it in our hotel.

您的房间号码是1006。这是您的欢迎卡,在酒店使用它会令您更加方便,愉快。


61、With the welcome card, the guest can sign the bill in our hotel. The cost will be added to the room account, but it only be accepted with the same signature as that one on the welcome card.

客人可凭欢迎卡在店内签单消费,帐入房费,但须客人本人的签名方才有效。


62、Sorry,according to the hotel policy, you have to pay the rent for the extension of your stay.

根据酒店规定,您要付续住房间的房租。


63、You have to pay the full charge.

您要付全价的。


07

办理退房  Check-out

64Would you need check-out?

您需要退房吗?


65、Your room number is XXX?

您的房间号是XXX?


66、Wait a moment, please

您稍等一下。


67、How was your feelings about staying our hotel? Could you give us some advices?

您觉得您在店期间对酒店还满意吗?有什么我们需要改进的吗?


68、How would you like to pay, in cash or by credit card?

请问您是用现金付款还是用信用卡付款?


69、 Do you have something drink or eat mini-bar?

请问您在房间里迷你吧有什么消费吗?


70、Please check it and sign here.

请您确认一下账单,在这里签字。


71、Do you need invoice?

您需要开发票吗?


72、This is your bills .I will put it into the envelop for you.

这是您的账单、刷卡凭条与发票,我帮您放在信封里。


73、Do you have some important things left your room. eg passport\airline ticket\wallet and so on.

您房间里还有其他贵重物品遗留吗?如护照、机票、钱夹等。


74、We’re looking forward,at your service in the future.Have a good trip!

欢迎您下次光临!